EduPension
Legal

Complaints

Last updated: 8 June 2026

1. Complaints about EduPension

We aim to provide a high-quality educational service, but we recognise that concerns may arise from time to time.

If you have a complaint about EduPension, please contact us in the first instance at:

info@edupension.com

When contacting us, please include:

  • your name
  • your email address
  • a short summary of the issue
  • the page, feature or communication involved, where relevant
  • the date the issue occurred, where relevant
  • what outcome you are seeking

We aim to:

  • acknowledge your complaint within 3 working days
  • let you know the expected timeframe for a full response

If you are not satisfied with the response, you may request that your complaint be escalated for review by a director of TIZWOH SERVICES LIMITED.

2. Data protection complaints

If your complaint relates to data protection or privacy, you also have the right to raise the matter with the Data Protection Commission.

3. Complaints about regulated financial advice

EduPension does not provide regulated financial advice.

If your complaint relates to regulated financial advice, financial products, recommendations, or services provided by a Central Bank regulated financial adviser or regulated firm, you should raise the complaint directly with that adviser or firm in the first instance.

If you are not satisfied with their response, you may be entitled to refer the complaint to the Financial Services and Pensions Ombudsman.

EduPension is not responsible for advice, recommendations, products, services or outcomes provided by a separate regulated adviser or firm.

4. Contact

For all EduPension complaints, contact us at:

info@edupension.com

ABOUT EDUPENSION

EduPension is an educational pension information platform for Ireland. We help individuals, employees and employers understand pensions, MyFutureFund, workplace pensions, retirement saving and related pension education topics in plain English.

INFORMATION ONLY

EduPension provides general educational information only. The content on this website, including Ask EduPension responses, EduPension Health Check outputs, calculators, illustrations, postcards and resources, does not constitute financial, investment, tax, legal or regulated financial advice.

ACCURACY AND RELIANCE

While we aim to keep information accurate and up to date, EduPension content may contain errors, omissions or outdated information and may not reflect your individual circumstances or the latest regulatory or legislative changes.

You should not rely solely on this website when making pension, financial, tax or legal decisions.

CONTENT SOURCES AND CURATED INFORMATION

EduPension uses owner-approved curated educational content, official publications, selected public resources and educational materials.

The underlying content library, source selection, prompts, rules and response logic are proprietary to EduPension and are not displayed to users.

EduPension may provide links to selected official or third-party resources for general information, but users should check official sources or seek advice from a Central Bank regulated financial adviser before making financial decisions.

REGULATORY AND OFFICIAL STATUS

EduPension is not a Government website and is not an official MyFutureFund service.

EduPension is not authorised or regulated by the Central Bank of Ireland and does not provide personal recommendations, suitability assessments or regulated financial advice.

INDEPENDENCE AND COMMERCIAL ARRANGEMENTS

EduPension is an educational information platform and is not owned by any pension provider, insurer or financial institution.

EduPension may maintain relationships with Central Bank regulated financial advisers, employers, sponsors, advertisers and commercial partners.

Educational content is created independently of sponsorship, advertising, referral arrangements and commercial partnerships.

EduPension may earn revenue from employer subscriptions, sponsorship, advertising, paid listings, affiliate arrangements, referral arrangements, educational partnerships and consultation introductions.

Commercial arrangements do not constitute personal recommendations and do not alter EduPension's educational positioning.

NEED ADVICE FROM A CENTRAL BANK REGULATED FINANCIAL ADVISER?

EduPension provides educational information only.

You can request a complimentary, confidential and no-obligation consultation with a Central Bank regulated financial adviser.

Request a Consultation

ADVISER INTRODUCTIONS

Where EduPension introduces a user to a Central Bank regulated financial adviser, any subsequent advice relationship is solely between the user and the adviser.

EduPension is not responsible for advice, recommendations, products, services or outcomes arising from that separate relationship.

COMPANY DETAILS

EduPension is a trading name of TIZWOH SERVICES LIMITED. CRO No. 783988.

Registered office: Unit 2, 2 Bridge Street, Athlone, Westmeath, N37 F1W4, Ireland.

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